General Information

New Idea Policy

Unfortunately, we are unable to consider any unsolicited ideas outside of the Vera Bradley organization. Since the Vera Bradley team is always working on new products, designs and other creative projects, we don’t review any ideas outside of Vera Bradley to avoid confusion over the source of the idea.

We realize that we may be missing out on a few good ideas, but we felt it best to adopt this policy for business and legal reasons.

About Our Retailers

Vera Bradley is sold by more than 3,000 independent retailers nationwide, as well as through several international locations. Use our Store Locator to find your nearest Vera Bradley retailer, or learn how to become an authorized Vera Bradley retailer.

Authorized Retail Stores

Vera Bradley only offers merchandise for sale through authorized Vera Bradley retail stores and at verabradley.com. Vera Bradley does not offer merchandise for sale through individuals, street vendors, unauthorized retail locations, house parties, secondary market auction sites or fundraisers. Visit our Store Locator for a list of authorized retail stores in your area.

Resale Policy

We reserve the right to prohibit or limit sales to resellers or other parties who purchase a product from Vera Bradley with the intention to resell that product. We also reserve the right to limit the quantity of items purchased per account, per guest user, credit card, shipping address, person, household or order for any reason.

Counterfeits

Counterfeit or imitation merchandise is not comparable in quality and craftsmanship of authentic Vera Bradley merchandise. Vera Bradley believes educating our loyal customers on the best ways to avoid purchasing counterfeit items is crucial if one chooses to buy through channels other than those authorized to sell and distribute Vera Bradley products.

Warning About counterfeit Productions

Purchasing from Vera Bradley’s authorized retailers or through verabradley.com is the best way to ensure that items are 100% authentic. If one chooses to purchase Vera Bradley items from outside these authorized Vera Bradley channels, below are a few indicators that an item may be counterfeit.

Signs an item may be counterfeit

  • The item is being sold at a price significantly below Vera Bradley’s MSRP.
  • The item is available before Vera Bradley’s initial release of the product or pattern.
  • The item is being sold from outside of the United States.

Intellectual Property

"Vera Bradley" and Vera Bradley's other brand names and logos are registered trademarks of Vera Bradley Designs, Inc. Vera Bradley Designs, Inc. also owns hundreds of copyright registrations for its unique patterns. Using Vera Bradley’s trademarks and logos and reproducing our copyrighted patterns without our permission is a violation of law. Vera Bradley takes these instances of infringement very seriously and works tirelessly by monitoring and pursuing those who infringe our intellectual property and sell counterfeit Vera Bradley products. The sale and distribution of counterfeit Vera Bradley products is a crime and is punishable by imprisonment and significant fines. It is paramount that our customers feel confident they have purchased and received authentic Vera Bradley products.

If you have any information about counterfeit Vera Bradley products or have other questions or concerns, please contact Vera Bradley at enforcement@verabradley.com

Custom Products

  • Customization orders cannot be cancelled once the order is placed. Please ensure the order is carefully reviewed before it is submitted.
  • Customization items are not eligible for discounts of any type.
  • All customization orders will take 3-5 weeks to create before they are available to ship.
  • Orders are ShopRunner eligible once the item(s) are created.
  • Customization orders are not eligible for GiftNow.

Rolling Luggage Warranty and Repair

Vera Bradley Rolling Luggage products are fully warranted to the original owner or gift recipient against defects in material and workmanship for a period of five years starting from the date of purchase. If a problem occurs with this Vera Bradley Rolling Luggage product (the "Product") and such problem is caused by a manufacturing defect in material or workmanship, Vera Bradley will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions contained herein.

All in-bound shipping to the foregoing facility must be prepaid and insured. If the damage to the Product is covered under this warranty, Vera Bradley will repair or replace the Product and return it to you within two to four weeks. If Vera Bradley determines that the damage to the Product is not covered under this warranty, the Product will be returned to you.

This warranty is limited to manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, improper care, normal wear and tear and/or damage caused by airlines or other carriers. Vera Bradley makes no other warranty, express or implied, beyond the terms of this express warranty. Vera Bradley's obligation under this warranty shall not include any liability for special, indirect or consequential damage or delay, whether arising in contract, in tort, under warranty, or otherwise. Some states do not allow for the exclusion or limitation on incidental or consequential damages, so the foregoing limitation or exclusion may not apply. This warranty gives you specific legal rights, and you may also have additional rights which vary from state to state.

Register your luggage

Rolling Luggage Registration

Rolling Luggage Warranty Claim Instructions

You may return your Rolling Luggage pieces for warranty evaluation and repair with by following these steps.

  1. Complete the Warranty Claim Form - Download, print and complete the Warranty Claim Form (PDF)
  2. Repack Merchandise - Package the merchandise in its original container, if available. Enclose the completed Return Form and the original Vera Bradley receipt or packing slip.
  3. Ship It
    Vera Bradley
    Attn: Quality Control
    11222 Stonebridge Road
    Roanoke, IN 46783

Safety Recalls

There are currently no product safety recalls.